Returns & Exchanges

At Ditch The Guilt, we want you to enjoy every bite of our sugar-free treats; however, due to the perishable nature of our food products, we only accept returns for items that arrive damaged or defective. Please contact our support team within 24 hours of delivery to initiate a claim.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged packaging and the product immediately upon arrival to help us process your request.

• 2.
  Contact Support

  Email our customer care team with your order number and the attached photos within 24 hours of receiving your shipment.

• 3.
  Review Process

  Our quality assurance team will review your claim within 48 hours to determine if a replacement or refund is eligible.

• 4.
  Resolution

  Once approved, we will ship out a fresh replacement at no extra cost to you or issue a full refund to your original payment method.